Billing Agent
Billing Agent
Billing Agent
Revel Systems, UAB
Billing Agent
Billing Agent

Billing AgentRevel Systems, UAB

Position Summary:

The Billing Agent is responsible to ensure all customers' phone calls, open invoices, address, payment or any billing related issues are answered in a timely fashion. Fostering effective working relationships with external customers as well as internal partners including Sales and Operations, is the key for this role.

 Essential Duties and Responsibilities:

Answer incoming calls and tickets related to billing/payments
Update payment info and customer info per client request
Take CC, ACH, GoCardless payment
Monitor customer account details for non-payment
Work closely with functional management, Sales, and Operations to identify and resolve
billing issues
Provide document requests by clients and internal departments (open invoices, credit
memos, contracts, refund receipts, etc.)

Requirements:

Customer service/contact centre experience
Billing or accounts receivable experience is a plus
Fluent written/spoken English is a must
Intermediate Excel skills
Ability to work late evening/night shifts (shifts rotation: 5 pm - 01:30 am, 7:30 pm - 4 am and 22 pm - 6:30 am)
Strong communication skills
Attention to detail, analytical skills, ability to multitask
Experience with NetSuite and/or Salesforce is preferred
Experience managing high volume of data, customers, transactions is a plus

 Why Revel?

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2020
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings

Taxi for employees starting or ending shifts within night hours