Functional Support Engineer

Macaw is a full-service partner with a focus on digital communication, transformation, and e-business. Our customers include Heineken, Deutsche Telekom, congstar, L’Oréal, Vorwerk, Levis, Melitta, Henkel, REWE, and many more.

We love challenges! Under this motto, our around 370 employees, of which about 60 are primarily concerned with data at locations in Amsterdam (NL), Cologne (DE), and Lithuania combine their know-how in the areas of strategy, data, creation, marketing, and technology - always on the lookout for outstanding solutions. As an award-winning Microsoft Gold Partner and Platinum Sitecore Partner, we also rely on high-quality technical expertise.
Data is hot, especially in these times. Many companies see the added value of data, but do not yet have a clear understanding of this. Macaw helps customers with this by inspiring and guiding them towards a future-proof and valuable data platform that can support all traditional and innovative data-driven workloads, so that the customer has valuable information. We do this at Basic-Fit , Heineken, PWN, Vivat, Henkel and ABN AMRO, among others .
Covering the full breadth of data: from traditional Business Intelligence solutions and Smart Data Platforms (SDP) to the more advanced Analytics solutions with Ai and Data Science. Within the Data & Analytics team there are 2 MVPs, Dave Ruijter and Marc Lelijveld.

As a functional support engineer, you ensure that our customers are ready for the future by supporting and advising them on their solutions and services.

What you do as a Functional Support Engineer:

As a Functional Support Engineer within Macaw, you are a spider on the web when it comes to registering and monitoring all work related to the solutions and services provide. You work in a small team of enthusiastic colleagues, each with a technical background
Macaw has been an important partner of Microsoft for years. As a Functional Support Engineer, you are therefore kept informed of the latest developments. You enjoy sharing this knowledge with your colleagues and customers through technical presentations.

What we are doing?

The Functional support department has been split up between different levels of expertise:

Operational Support

For several customers we maintain and service more than 100 applications. We offer technical consultancy, support and process management for these services. The day to day activities consist of:
Incident & Problem management for Agencies and our customers' their partners.
DNS Domain Name System & Certificate support; worldwide support and consultancy.
Setup mail relay tooling, analytics dashboards, account and API management etc.
Assist our technical partner with Hosting deployments, Mobile app submissions or other onboard and maintenance activities.
Maintain Google Apps environment and services.

Functional Support:

We offer functional support for multiple International consumer facing websites and web shops. We give consultancy on how to implement assets on these platforms and assist or rollout these local and global campaign contents.
Additionally, we assist with implementations of several services like Privacy cookie walls, analytics tooling and Google Apps.

Expertise: Content Management Systems like Umbraco, Sitecore or Lightspeed. Photoshop, CSS/HTML, A/B testing

Microsoft Office365 Support:

We support multiple customers with their day to day operations and support on Office 365 questions. Mainly Sharepoint and Teams access and content management, but about to be extended with PowerApps. Additionally, the team acts play a vital role in coordinating incident resolution by different partners.
Expertise: O365, SharePoint Online, Teams, PowerApps, PowerBI, Power Platform

Requirements:

You have excellent communication skills, you are customer and service-oriented, proactive and punctual.

• Minimum of 5-year experience in supporting an end-user organization
• Familiar with onboarding principles of new applications and/or tooling
• Familiar with Microsoft products like O365, SharePoint, teams and Nice to have: Power Platform/Dynamics
• Good communication skills (English),
• Good documentation skills (English)
• Proactive
• Team player
• Willing to take the lead

An opportunity to work with and to learn from the best people in the field. You ensure the best software quality for customers such as Heineken, Eneco, Deloitte, Jumbo, Henkel, Intertrust, and many others. 

Furthermore, we offer you:
• Competitive salary, depending on knowledge and experience,
• Own training budget and plenty of room for development and growth objectives, which you determine together with your people manager,
• Annual trip abroad with the entire company and much more/company events
• Flexible working hours/ Work from home
• Company Contributions for Supplementary Health Insurance
• Referral program