Support Specialist
Support Specialist
Flo Health LTU, UAB
Support Specialist

Support SpecialistFlo Health LTU, UAB

What you will be doing

Our Support team helps our users by answering their questions and solving issues that they have. We support our users by e-mail only, so no need to hang on the phone for the whole day! 

  • Responding to user requests about the app usage in a timely and accurate way via email;
  • Escalating issues to the engineering team;
  • Identifying and analyzing user needs to provide insights to the product team

What we're looking for

  • Excellent command of English is a must
  • Knowledge of one more foreign language will be a plus
  • Strong communication and problem-solving skills
  • Patience and an ability to handle stress
  • Love of modern technologies
  • Ability to work shifts

We’ll be happy to learn more about you, your skills, experience and reasons for the interest in this position from your cover letter

Benefits

  • ERGO Private medical insurance 
  • 75 EUR gross per month budget for flexible benefits 
  • Hybrid working environment 
  • State of the art parental policies (6 months of fully paid maternity leave and 1 month of fully paid paternity leave)
  • Company equity grants through Flo’s employee share option plan (ESOP) eligible to all employees

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