Operations Specialist

Position Summary:

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfilment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. 

Essential Duties and Responsibilities:

Use knowledge of products and customers to appropriately enter data into Revel’s ERP system (NetSuite)
Ensure assigned customer tickets are resolved and updated in our ticketing system (ServiceCloud) daily
Help manage the company’s quote-to-cash 
Provide world class customer experience over the phone (~15+ calls/day)
Work cross-functionally across Sales, Fulfilment, and Finance organizations to monitor inventory activities and manage demand planning based on sales forecasts
Improve and scale forecasting techniques, method, and approach to support growing business needs and objectives

 Requirements:

Minimum 1-2 years of customer service and/or hardware fulfilment experience
Proficient written/spoken English is a must
Strong experience with MS Office / Google docs
Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
Experience in a POS technical support environment is a plus
Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
Experience with a ticketing system is a plus (ServiceCloud preferred)

Why Revel?

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2020
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?

We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours