- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Requirements for candidates
- Bachelor’s degree required and a strong desire to build a career in the fraud industry
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
- Understanding of credit card chargebacks, disputes and bank return processing and rules
- Excellent verbal and written communication skills in English
- Ability to work different reports to assist the day to day operations of the department
- Solid analytical, interpretive and problem solving skills
- Ability to analyze diverse information and develop strategy recommendations
- Must be able to meet strict deadlines
- Must possess strong internet research skills along with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook, as well as other analytics skills: VBA, SQL, PowerBI reporting and DAX.
- Strong understanding of customer needs
- Persistent and results focused – must be able to deliver results in an environment which requires a high tolerance for ambiguity
- Extensive multi-tasking and prioritization skills – needs to excel in fast paced environment with frequently changing priorities
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
Job description
About the Position
This exciting position will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility across Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. This position requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and payments risk experience in eCommerce / mCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.
Key Responsibilities Include
Analyze, research and review card not present (CNP) transaction activity to identify fraud loss reduction and incremental revenue opportunities.
Develop recommendations to decrease fraud loss and increase revenue
Monitor and review the fraud risk generated from the various fraud prevention filters and security exception files
Analyze current fraud trends and provide input into rules and parameters
Conduct research and analysis, prepare management reports and make recommendations to senior officers
Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness
Develop and maintain Policy and Procedure documentation
Work closely with Accounting, Compliance, and Customer Service on fraud and payment related issues
Process and resolve chargebacks, disputes and returns
Support accounting and reconciliation functions as they relate to payments.
Assist customer service representatives with questions or issues regarding potentially fraudulent orders
Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods
Conduct follow-up research on fraudulent transactions
Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management
Cancels fraudulent orders and serves as a point of contact between customers and credit card banks
Perform other duties as assigned
What we offer
- Multinational and dynamic working environment
- Tailored-made training
- Career development worldwide
- Employee stock purchase plan & employee discount for company's services.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Įgūdžiai
Kalbos
- Anglų
Thien-Tu Le
About Ria Financial Services and Ria Digital
Ria Financial Services is a wholly owned subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT). Ria was founded in 1987 and it is today the third largest money transfer company in the world, with a global agent network of 204,000 locations in 136 countries on 6 continents. In addition to money transfer services, Ria offers Bill Payment, Mobile Top Ups, PrePaid Debit Cards, Check Cashing and Money Orders.
Ria’s mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers.
Ria is a growing and successful financial services company, anticipating the future delivery of user-friendly, convenient, digital financial services across various channels including traditional web, mobile, and strategic partnerships / distribution. These digital capabilities are the key to Ria’s future success. Our vision is a service that is “always on”, and available whenever, wherever and however people need it, serving underserved and mainstream customers, anywhere on the globe.
Ria Digital is an organization within Ria Financial that is focused on developing new ways to move money including linking the digital world to the physical / “brick & mortar” world, and to provide choice and convenience to our customers. Ria Digital will lead the company into the fast-paced world of customer needs in the digital age, and we are looking for the talent to accept this challenge, inspire a shared vision, and drive the necessary execution to meet these goals.