IT Delivery Manager

The Service Desk team is on an exciting change journey in improving and modernizing the Telia Company's internal Order & Support delivery processes and tools, and we are looking for new colleague who has customer centric focus, analytical mind and are forward-thinking to join this dedicated and energetic team and be a key player!

Your next challenge?

The IT Delivery Manager will be responsible for managing and monitoring daily operations, ensuring qualitative, world class support delivery 24/7 related to IT services and tools for approximately 20 000 internal users in the Nordics & Baltics.

Who are you?

Since IT Service Desk is our voice of IT, you will have to be service minded, customer oriented, flexible fast-thinker with passion for improvement and people focus. You should already have relevant experience in Customer Service or people management. Since you will be working closely with users in an international environment and different stakeholders, great coordination and communication skills in English are crucial.

Your personality:

• People and customer/user focused

• Enjoying driving improvements to simplify processes and increase user satisfaction

• Analytical, structured and result oriented

• Forward-thinking, typically recognizing new opportunities

• Efficient, quick learner and open to try new ways-of-working

• Quick to act and have ability to remain calm in stressful situations

Your experience:

• Previous experience in operation management and/or people management

• Have been in customer/user support field before

• Driven number of improvements in your current and/or past jobs

• Fluent in English (verbal and written)

• ITIL Certification(s) is beneficial

What will you find at our home?
We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it's our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 1,978 EUR (gross) to 2,967 EUR(gross) plus annual bonuses, depending on your competencies, your and Telia results. Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

• Health insurance and pension plan

• Various Telia and partners discounts and offers

• Additional vacation days

• Flexibility that enables work-life balance

• Chance to grow both personally and professionally with our internal programs

• Open, relaxed and fun working environment

• 20 000 awesome colleagues across Nordic & Baltics

Interested?

If you fancy joining our team, apply now! Do you need to know more, call me on +37062023884 or send me an email at danas.pusinskas@teliacompany.com.

Only selected candidates will be informed. Selection is ongoing, so do not hesitate to get in touch.

Welcome to Telia – Home to your next big opportunity!