TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST
TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST
TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST
CV-Online Recruitment Lithuania
TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST
TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALIST

TECHNICAL SERVICE TRAINER & CLAIM VALIDATOR SPECIALISTCV-Online Recruitment Lithuania

MAIN DUTIES:

  • Localize, tailor, and develop country-specific technical service, product, and soft skills training material;
  • Build local training calendar in accordance with product launch plans;
  • Deliver training via webinars, virtual classroom, recorded videos, eLearning, and classroom in accordance to the local training plan using the developed tools and platforms;
  • Train and support Service Providers to company systems related to consumer service
    administration;
  • Actively engage in the EMEA Trainer community for a best practice seeking and sharing;
  • Continuously drive, engage, monitor and activate the community of service technicians, spare part specialists and contact center agents in online training through our online training platforms;
  • Spare parts management and monitor service contractors’ inventory of parts and accessories, follow spare parts prices on the market;
  • Responsible to review consumer claims reports to company systems according quality,
    controlling and auditing rules; 
  • Responsible to report on QES system and to follow up Service call rate;
  • Monitor the main KPI’s of the consumer care and establish action to improve it;
  • Coordination with Consumer Service Technicians, IT, Product marketing and Sales.

REQUIREMENTS:

  • Degree in Business Administration or Engineering;
  • At least 2 years of experience in product training or a service-minded organization;
  • Experience in-home appliance service (would be an advantage);
  • Service techniques knowledge;
  • High level of IT skills and good knowledge of MS Office (Excel, Word, PowerPoint);
  • Fluent Lithuanian, English, and Russian (as a benefit);
  • Driver’s license (B Category);
  • Ability to work in a matrix environment;
  • Communicability, proactivity, and conceptual thinking;
  • Agility and Openness.

COMPANY OFFERS:

  • Training, knowledge, and great working conditions;
  • Opportunity to work for the well-known brand;
  • Growth potentiality in a challenging and professional environment;
  • All the necessary working tools.

Daugiau jūsų paiešką atitinkančių rezultatų:

PARDAVIMŲ VADOVAS (-Ė) (HORECA IR B2B)
Baltas dobilas, UAB
Vilnius
€ 2104 – 2455
Galiojimo pabaiga: 2021.11.04
Warehouse Manager
Elecnor - Inabensa
Vilnius
€ 2110 – 2450
Galiojimo pabaiga: 2021.10.30
OPERACIJŲ VADOVAS (-Ė)
Motivate LT, UAB
Vilnius
€ 2455 – 2980
Galiojimo pabaiga: 2021.10.31