CUSTOMER SERVICE REPRESENTATIVE

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are an enthusiastic customer service professional, then get ready to join our company. As our new colleague you have a strong affinity to provide high quality customer service and want to work in a fast paced environment. We need you to provide excellent services while being in continuous contact with the customers via phone and email. Good communication and listening skills together with technical skills are essential for our business. Your work attitude is service oriented towards our client and you can handle customer requests thanks to your strong customer service background. 

As a Customer Service representative you will work in shifts which includes also night shifts. Our office is located in center of old town Vilnius Lithuania, with good public transport connections. We would like to welcome an energic and organized colleague to join our team!

• You find solutions to POS technical issues.
• You guide customers through the installation process and issues
• You assist cardholders in case of card loss
• You online monitor, troubleshoot and support of ATMs

• You can handle a large volume of contacts with knowledge and efficiency with speedy updates
• You identify and address customer needs with the end goal of great customer experience
• You are good with adopting changing information and working with multiple IT systems
• Understanding target-oriented ways of working and the relevance of feedback

• Full working proficiency in Russian, Lithuanian and English
• You have strong communication skills, including active listening and clear articulation
• You enjoy solving problems and you have a proactive way of working
• Delivering the best customer experience is your key driver
• Ability to multitask, handle time, and prioritize
• Ability to work both individually as well as a part of a team

• Prior customer services experience in payment industry
• Proven experience in a call center environment

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.