- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Area
Can you assure outstanding quality and nothing less?
Quality Assurance Team within AML area is looking for a Quality Assurance Analyst who will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the corporates and institutions area.
You will engage with different stakeholders across the organization and be responsible for providing reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.
We aim to set an example on how cross-functional teams should apply agile-at-scale to deliver innovation – here in Vilnius, we are creating Hub in LC&I Satellite, where different parts of the value chain are sitting together to enable even closer collaboration and co-creation. LC&I Satellite is a remote hub for global business unit serving largest Danske Bank corporate & institutional customers & prospects. We work in a global team’s setup where cross-country competences are combined to support our customers’ needs in many areas as transaction banking, asset management, research & data analytics, sales consultancy, etc. LC&I Satellite is a local embassy (currently ~70 professionals) for global business with great growth ambitions.
Depending on your experience and knowledge, we may offer you a different seniority of the role.
You will:
- Analyse data and preparing reports to improve quality performance at individual and team level
- Identify and ensuring constant improvement of service quality within a large and complex team by preparing action proposals
- Ensure coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted from the stakeholders’ organization, intervening as an expert in calibration sessions
- Optimize the use of the quality and monitoring tools and ensure improvements of the quality reports
- Ensure close cooperation between Quality Assurance team, its stakeholders and other relevant departments in regards to quality management
- Support customer centric and learning culture in the organization
- Provide regular reporting to the management and stakeholders on related area
About you:
- 2 years experience in AML area (knowledge of large corporates will be a big advantage)
- Strong attention to the details
- Ability to give and receive a constructive feedback
- Fluency in English (written and verbal)
- Experience in developing or working within quality assurance frameworks and methodologies
- Good skills with quality KPI understanding and planning actions against gap analysis
- Stakeholder management experience with ability to influence and convince
- Being analytical and structured
- Ability to communicate and collaborate successfully across the organization
- Experienced in MS Office Suite
We offer
Monthly salary range from 2080 EUR to 3120 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
- Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;
- Health insurance from the first day of employment
- Canteen services and free fruits
- Free parking & charging ports - cars, bicycles, e-scooters
- Dog-friendly dedicated space
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Ivanas Sergijenkovas
+37064534232
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.