Quality Assurance Monitoring Analyst
Quality Assurance Monitoring Analyst
Quality Assurance Monitoring Analyst
Danske Bank Lithuania
Quality Assurance Monitoring Analyst
Quality Assurance Monitoring Analyst

Quality Assurance Monitoring AnalystDanske Bank Lithuania

Area

Can you assure outstanding quality and nothing less?

Quality Assurance Team within AML area is looking for a Quality Assurance Monitoring Analyst who will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the corporates and institutions area.

You will engage with different stakeholders across the organization and be responsible for providing reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvement.

Skills

  • 2 years experience in AML
  • Experience in monitoring would be an advantage
  • Fluency in English (written and verbal)
  • Experience in developing or working within quality assurance frameworks and methodologies
  • Good skills with quality KPI understanding and planning actions against gap analysis
  • Stakeholder management experience with ability to influence and convince
  • Being analytical and structured
  • Ability to communicate and collaborate successfully across the organization
  • Experienced in MS Office Suite

Mission

  • Monitoring the quality level of the operational execution of AML processes in assigned area
  • Analysing data and preparing reports to improve quality performance at individual and team level
  • Identifying and ensuring constant improvement of service quality within a large and complex team by preparing action proposals
  • Ensuring coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted from the stakeholders’ organization, intervening as an expert in calibration sessions
  • Optimizing the use of the quality and monitoring tools and ensure improvements of the quality reports
  • Ensuring close cooperation between Quality Assurance team, its stakeholders and other relevant departments in regards to quality management
  • Supporting customer centric and learning culture in the organization
  • Providing regular reporting to the management and stakeholders on related area

We offer

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1760 EUR to 2640 EUR gross EUR/monthly).

We care about your well-being and work-life balance, so we offer a whole package of benefits for you in addition! Check this out

Daugiau jūsų paiešką atitinkančių rezultatų:

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