CUSTOMER CARE AGENT (Vokiečių k.)

• Customer management (Responsibility for defined group of customers);
• Customer & Authority communication and support (Day to day, issue solving, responding to requests, requesting documents);
• Preparing documents for the customers & authorities (Preparing contracts, POAs etc. for the customers);
• Partners communication (Issue solving, responding to requests);
• Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.);
• Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address);
• Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent);
• Metadata entry to digital documents in digital repository;
• Sales support activities (identify opportunities and send Leeds to sales);
• Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).

• Higher education;
• Strong experience in a similar role;
• Ability to meet deadlines in a fast-paced quickly changing environment;
• Excellent command of English and German languages;
• Knowledge of Danish and other languages would be considered as a great advantage;
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel, and PowerPoint.

• Salary range 1400 - 1800 EUR gross and yearly bonus;
• Valuable experience while working after companies' transformation;
• Dynamic work and international environment;
• Flexibility that enables work-life balance;
• Chance to grow both personally and professionally.

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