CUSTOMER CARE AGENT (Vokiečių k.)
CUSTOMER CARE AGENT (Vokiečių k.)
CUSTOMER CARE AGENT (Vokiečių k.)
CVO Recruitment, UAB
CUSTOMER CARE AGENT (Vokiečių k.)
CUSTOMER CARE AGENT (Vokiečių k.)

CUSTOMER CARE AGENT (Vokiečių k.)CVO Recruitment, UAB

RESPONSIBILITIES:

• Customer management (Responsibility for defined group of customers);
• Customer & Authority communication and support (Day to day, issue solving, responding to requests, requesting documents);
• Preparing documents for the customers & authorities (Preparing contracts, POAs etc. for the customers);
• Partners communication (Issue solving, responding to requests);
• Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.);
• Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address);
• Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent);
• Metadata entry to digital documents in digital repository;
• Sales support activities (identify opportunities and send Leeds to sales);
• Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).

REQUIREMENTS:

• Higher education;
• Strong experience in a similar role;
• Ability to meet deadlines in a fast-paced quickly changing environment;
• Excellent command of English and German languages;
• Knowledge of Danish and other languages would be considered as a great advantage;
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel, and PowerPoint.

COMPANY OFFERS YOU:

• Salary range 1400 - 1800 EUR gross and yearly bonus;
• Valuable experience while working after companies' transformation;
• Dynamic work and international environment;
• Flexibility that enables work-life balance;
• Chance to grow both personally and professionally.

Confidentiality is guaranteed. By sending Your CV You express your consent that CVO Recruitment would manage your personal data for your possible employment opportunities. 

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