- Skelbimas
- Atlygis/Miestas
- Apie įmonę
The Role / Responsibilities
This role is responsible for providing support related to revenue recognition, regulations, projects and improving processes for the Sales function. Has oversight for activities before and after handover to the Ratings Team for new and existing business in assigned countries. Under the supervision of the AVP, EMEA and NA Sales Operations, assigns work to and manages the performance of Sales Operations associates providing internal and customer facing support related to the sales process, onboarding, revenue recognition, reporting, regulations and projects.
Scope
- Assist the AVP, EMEA and NA Sales Operations in delivering on the Sales Operations mandate by absorbing activities so that Sales can increase time spent interfacing with customers.
- Manage assigned region and associates that monitor mandates beginning at handover through to billing and provide Sales activity support that improves the customer experience and ensures the Sales teams can focus on the relevant customer-related activities.
- Responsible for delivering high levels of service quality to internal and external clients. Will contribute to the development of KPls for assigned regions.
- Is accountable for the results produced by the team and will manage its performance through assigning and reviewing work performed and providing coaching, training and other support.
- Develop associates to meet evolving business needs.
- Monitor for and identify trends affecting SFDC data quality.
- Engage appropriate Moody’s Investor Service personnel, produce briefing memos and provide support so that issues are resolved on a timely basis.
- Build, maintain and leverage excellent relationships with internal stakeholders across the business, with emphasis on the Sales organization in assigned region(s).
- Work with the Sales teams, Billing, Collections, Global Middle Office and Pricing to determine root causes and corrective actions.
- Will identify, recommend and lead implementation of opportunities to improve the Moody's Commercial processes and the customer experience. Lead and/or participate in projects as assigned.
- Can represent the Sales Ops team in internal meetings where applicable.
Qualifications
- Bachelor's degree in Business, Economics, or IT background. Master’s degree will be appreciated.
- 5+ years of working experience with a solid background in Project Management, Process Management or Sales Support Operations.
- Working experience in managing a team.
- Exposure to and/or knowledge of the role and function of Rating Agencies a plus.
- Knowledge of Microsoft Office applications, PowerPoint and Advanced Excel.
- Ability to understand capital markets, ratings, legal and compliance matters.
- Strong analytical skills and excellent attention to detail.
- Ability to apply sound judgment when selecting solution paths.
- Proven ability to understand issues/problems, identify root causes, develop, and implement solution paths.
- Strong written and verbal communication skills.
- Proven team player with ability to work independently.
- Willingness to travel to Moody's regional and occasionally global offices (5-10%).
Papildoma informacija: Educational Assistance, Monetary stipend for home office equipment, Professional Subscriptions, Employee Assistance Program, Private Medical Insurance.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Upes street 19
Laikas
- Visa darbo diena
Kalbos
- Anglų
Vytautė Syvoke
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com