36
- Skelbimas
- Atlygis/Miestas
- Apie įmonę
MAIN DUTIES:
- Localize, tailor, and develop country-specific technical service, product, and soft skills training material;
- Build local training calendar in accordance with product launch plans;
- Deliver training via webinars, virtual classroom, recorded videos, eLearning, and classroom in accordance to the local training plan using the developed tools and platforms;
- Train and support Service Providers to company systems related to consumer service
administration; - Actively engage in the EMEA Trainer community for a best practice seeking and sharing;
- Continuously drive, engage, monitor and activate the community of service technicians, spare part specialists and contact center agents in online training through our online training platforms;
- Spare parts management and monitor service contractors’ inventory of parts and accessories, follow spare parts prices on the market;
- Responsible to review consumer claims reports to company systems according quality,
controlling and auditing rules; - Responsible to report on QES system and to follow up Service call rate;
- Monitor the main KPI’s of the consumer care and establish action to improve it;
- Coordination with Consumer Service Technicians, IT, Product marketing and Sales.
REQUIREMENTS:
- Degree in Business Administration or Engineering;
- At least 2 years of experience in product training or a service-minded organization;
- Experience in-home appliance service (would be an advantage);
- Service techniques knowledge;
- High level of IT skills and good knowledge of MS Office (Excel, Word, PowerPoint);
- Fluent Lithuanian, English, and Russian (as a benefit);
- Driver’s license (B Category);
- Ability to work in a matrix environment;
- Communicability, proactivity, and conceptual thinking;
- Agility and Openness.
COMPANY OFFERS:
- Training, knowledge, and great working conditions;
- Opportunity to work for the well-known brand;
- Growth potentiality in a challenging and professional environment;
- All the necessary working tools.
€
2000 - 2300
Papildoma informacija: The salary will be adjusted individually and may be higher depending on experience.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Ukmergės g. 219
Laikas
- Visa darbo diena
Įgūdžiai
Kalbos
- Anglų
- Lietuvių
- Rusų
Kontaktinis asmuo
Kamilė Šerstabojevaitė
+370 606 37677
Kamilė Šerstabojevaitė
+370 606 37677
At Electrolux (www.electrolux.lt), we are on a journey to provide our consumers, a simply outstanding experience in Taste, Care, and Wellbeing. We are now embarking on a digital focussed training journey, and we are looking for a great TECHNICAL TRAINER to join our team in Vilnius! Let’s talk!