- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Job Description
Based out of our newly opened Lithuania office, this role will work closely with other members of the EU and UK account management team to ensure our global customers are able to make best use of the Airwallex platform.
As an Airwallex Customer Success, your focus will be on identifying opportunities for product utilisation and providing the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.
What you'll be doing
- Become one of the first key employees in our new office in Vilnius with huge potential to grow and develop
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way
- Advocate for your customer and represent their voice inside of Airwallex
- Educate our customers on how to leverage the full range of products, particularly as new features are made available
- Build strong relationships with customers through regular contact and liaise as needed with our internal teams
- Develop a deep understanding of our customers’ needs through surveys, reviews, referrals, etc.
- Be a close point of contact for solving customer issues, in tandem with the Customer Support team
What you'll bring
- 2+ years’ experience in an account management or customer support role
- Prior work at a financial services business would be advantageous
- Strong verbal and written communication skills in English
- Demonstrated experience in building customer loyalty and driving increased spend
- Proficiency in the use of Excel and other Office / G Suite tools, case management systems, and third-party data-oriented SaaS vendors
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also valuable
About Airwallex
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
- Visa darbo diena, pamainomis
- Lankstus grafikas
Įgūdžiai
Kalbos
- Vokiečių
- Anglų
- Ispanų
- Prancūzų
- Olandų
Richard Hillier
+442038828672
The world as we know it is no longer the same. Changes now occur in days and months, not years. The digital revolution is here, and Airwallex is at the centre, facilitating the transformation of businesses from offline to online, from local to global.
Airwallex was built with a single purpose in mind – to create a world where all businesses can operate without borders and restrictions, and by doing so, propel the growth of the global digital economy.