- Skelbimas
- Atlygis/Miestas
- Apie įmonę
About the company
Established in Melbourne in 2015, Airwallex is the fastest growing global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help small and large, local and global businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations, 1,000 people and a valuation of USD 4bn, having raised over $700 million in funding. The Bank of Lithuania recently granted an Electronic Money Institution license to Airwallex’s subsidiary in Lithuania. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.
About the role
Based out of our newly opened Lithuania office, this role will work closely with other members of the EU and UK account management team to ensure our global customers are able to make best use of the Airwallex platform.
As an Airwallex Account Manager, your focus will be on identifying opportunities for product utilisation and providing the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.
You Will
- Become one of the first key employees in our new office in Vilnius with huge potential to grow and develop
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way
- Advocate for your customer and represent their voice inside of Airwallex
- Educate our customers on how to leverage the full range of products, particularly as new features are made available
- Build strong relationships with customers through regular contact and liaise as needed with our internal teams
- Develop a deep understanding of our customers’ needs through surveys, reviews, referrals, etc.
- Be a close point of contact for solving customer issues, in tandem with the Customer Support team
You are
- Relentlessly curious - You are excited to learn about your customer’s business and rely on data to help solve issues
- Process driven - You enjoy developing, documenting, and following procedures to ensure they are efficient, scalable, and defensible
- A team player - You are a natural at building relationships with your colleagues but can work independently at ease
- A master prioritizer - You leverage sound judgment to quickly assess all the tasks at hand and expertly prioritize them
- Inquisitive by nature - You know when to dig a little deeper to get to the bottom of a problem and solve it; in doing so, you ask the right questions necessary to arrive at a sound, risk-based decision
You have
- 2+ years’ experience in an account management, sales or customer support role
- Prior work at a financial services business would be advantageous
- Strong verbal and written communication skills in English
- Demonstrated experience in building customer loyalty and driving increased spend
- Proficiency in the use of Excel and other Office / G Suite tools, case management systems, and third-party data-oriented SaaS vendors
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also valuable
Closing
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and performance based bonuses, and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Laikas
- Visa darbo diena, pamainomis
- Visa darbo diena
Įgūdžiai
Kalbos
- Vokiečių
- Anglų
- Ispanų
- Prancūzų
Richard Hillier
+442038828672
The world as we know it is no longer the same. Changes now occur in days and months, not years. The digital revolution is here, and Airwallex is at the centre, facilitating the transformation of businesses from offline to online, from local to global.
Airwallex was built with a single purpose in mind – to create a world where all businesses can operate without borders and restrictions, and by doing so, propel the growth of the global digital economy.