WPS On-site Support Specialist

Key responsibilities: 

• The delivery and support of all our user facing computing requirements such as laptops, PCs, printers and mobile devices – enabling access to information services from office or remote locations. 

• The provision of the software required to our computers and mobile devices.  

• Technical support for all of our business sites to ensure all technology is operational.  

• Previous experience of working within a desktop/second line support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment. 

• Installation, configuration, support and usage of workstations (hardware and software 

• Strong nowledge of Microsoft based operating system and Core Operating Environment (COE) applications – specifically: Windows7, 8.1, 10; Directory services, Active Directory and Group Policies.  

• Knowledge of Google GSuite – specifically: Mail, Calendar, Chat, Contacts, Drive, Docs, Slides and Sheets.  

• Understanding of desktop tooling (software deployment tooling, management and support tools – SCCM) 

• Knowledge of Audio Visual technologies and associated equipment, TCP/IP, Citrix, Anti-virus solutions and LAN/WAN technologies.  

• Knowledge of Software Asset Management in an enterprise environment. 

• Analysis, diagnostic investigation and problem solving skills. 

• Translating technical detail into normal business language - the ability to explain problems and solutions clearly to non-technical users. 

• Mobile Device technology – demonstrable knowledge of Smart Phones: iPhones, Android, MDM. 

• The ideal candidate will have excellent customer service skills and will be capable of dealing with the pressures of a demanding professional services environment.  

• We consider as a plus if you have ITIL V3 Foundation Certificate or experience of working in an ITIL compliant enterprise environment.