Senior Associate, Payment Processing Operations
Senior Associate, Payment Processing Operations
Senior Associate, Payment Processing Operations
Western Union Processing Lithuania, UAB
Senior Associate, Payment Processing Operations
Senior Associate, Payment Processing Operations

Senior Associate, Payment Processing OperationsWestern Union Processing Lithuania, UAB

Senior Associate, Payment Processing Operations – Vilnius, Lithuania

Does working for one of the world's leading providers of international business payments and foreign exchange sound exciting to you? Want to work with payments processing in a motivated and passionate team? Join Western Union as a Senior Associate, Payment Processing Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this position, you will review data received from internal/external parties and manage beneficiary templates in our internal applications for our customers to utilize when booking payments. You will validate the data input, ensuring that all relevant information has been obtained and currency requirements are met. Monitor case queue for responses and ensure all queries are resolved satisfactorily within the agreed SLAs. You will investigate and analyse complicated cases, ensure that all communication (written and verbal) is customer-centric and to the required standard. Understand and follow company policies that apply to payment processing, compliance and risk management processes.

Here are some skills, attributes, and qualifications you should have:

  • Post-secondary education in Finance, Accounting, Economics, or Administration – preferred but not mandatory. An equivalent combination of ongoing education and work experience is also suitable

  • Strong mathematical, analytical, and problem-solving skills

  • Must be able to work independently and in the team, multitask and process large volumes of incoming queries, effectively handle and coordinate work with large transaction load

  • Ability to meet deadlines/sense of urgency/customer-centric approach

  • Ability to pay strict attention to detail while performing repetitive tasks

  • Ability to learn quickly and operate in a high-paced, high volume, dynamic environment

  • Fluency in English

  • Knowledge of Microsoft Word and Microsoft Excel would be a plus

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let's connect the world 

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 12,566 – 20,403 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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