Customer Success manager (Freelance)
Customer Success manager (Freelance)
Customer Success manager (Freelance)
VT Trade Europe, UAB
Customer Success manager (Freelance)
Customer Success manager (Freelance)

Customer Success manager (Freelance)VT Trade Europe, UAB

General information:

T-LAB Professional (https://tlabprofessional.com/ ) is the first cosmopolitan beauty brand, featuring 99% natural formulas, sustainable luxury design and 27 years of professional expertise. Our natural and professional products, providing that instant salon-look at home and long-term benefits for hair and skin, are sold in 25+ countries worldwide via various channels (Retail, SPA & Beauty Salons, Pharmacies, E-commerce).

The Brand belongs to VT HOLDING International Group of Companies, that operates in Vilnius (Lithuania), London (UK) and Miami (USA). Own R&D and factory creates up to 99% natural origin, free from harsh ingredients, dermatologically tested, multicultural, inclusive, vegan, cruelty-free, unisex products for all ages. While building new eco-friendly Scandinavian-style factory, we provide private label services to create innovative BIO Personal Care, BIO Home Care products, and EcoPackaging.

During the lockdown, we grew 4x and expanding more! To meet our ambitious goals, we are looking for a responsible and enthusiastic CUSTOMER SUCCESS MANAGER (FREELANCE) to join our team in Vilnius (Lithuania).

What you will do:

• Process incoming last-mile partnership inquiries and convert them to clients;

• Manage communication and relationships with your responsible retailers & eshops worldwide;
• Manage communication and relationships with last-mile partners worldwide – notify about special offers;
• Update CRM on daily basis;
• Provide support to our clients via live chat and email;
• Quickly resolve the issues that arise;
• Monitor new opportunities for Brand growth.

What we expect:

• 2+ of customer support/account manager/sales experience;
• You are optimistic person with “can-do” attitude;
• English and Lithuanian – Advanced; German, Russian, Italian, Spanish, French, Chinese and other languages will be a plus;
• Excellent attention to details;
• Excellent organizational and time management skills;
• Ability to work independently with minimum supervision, as well as in a team;
• Computer skills (MS Office). Also, you are easy with using various tech tools and apps;
• Experience with WordPress, 1C is a plus;
• You are result-oriented, independent and motivated person, who value your freedom and work-life balance.

What we offer:

• Monthly salary range is 900-1200 EUR (net). The final offer will depend on the skills and achievements;
• Part-time job option;
• Freelance contract;
• Most of the time - remote work. You need to come to office only for a monthly team meeting, or any time you need some inspiration and silence (we have a huge library of health & beauty literature);
• Possibility to implement your brightest ideas;
• Flexible working hours;
• Internal valuable discount system for cosmetics products purchase;
• Foreign languages improving.

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