Retail & Service Program Manager

ABOUT US

We are an EU-based Airline Company with headquarters in Riga (Latvia), Tallinn (Estonia), and Lija (Malta).
SmartLynx Airlines specializes in full-service ACMI aircraft lease services and is an acknowledged ACMI, cargo, and charter provider in the EU on Airbus A320, A321, and A330 aircraft. 
From year to year we are growing - in fleet size, block hours, team members, and a number of awards.
SmartLynx Airlines is a proud owner of the 2019 Best Employer in Latvia in the Transportation Sector award.

We are looking for new colleagues from all over the world. We offer a highly attractive relocation package to one of our headquarters or alternatively working from anywhere in the world with occasional travel to visit your Team in one of our headquarters. 

WHAT WILL YOU DO

• You will oversee on-board/online check-in sales program;
• Manage and ensure on-board /online check-in sales program offerings are delivered milestones to meet or exceed SmartLynx airlines revenue performance expectations;
• Manage all ancillary revenues and be responsible for meeting company targets on sales and profitability;
• Analyze internal and external data and systems to ensure product offerings meet customer needs, drive robust inflight sales and maximize cost savings;
• Together with Inflight team to promote product offerings, introduce sales incentives, and ensure compliance with on-board sales techniques and procedures;
• Recommend, develop and implement new or revised services, products, standards, and procedures for an in-flight team to increase revenue performance and support marketing/branding objectives;
• Track and forecast revenue performance, publish financial reports, and analyze revenue results to identify and address revenue/cost performance gaps;
• Coordinate with internal departments when introducing new onboard retail products or when implementing new inflight service programs;
• Manage Onboard Retail P&L in coordination with Smartlynx business development and finance division and the third-party vendor.

LET'S TALK ABOUT YOU

• You should have a relevant university degree;
• Previous experience in retail business and/or hospitality at least 3 years, preferably in a managerial position;
• Previous experience with e-commerce will be considered as an advantage;
• Deep understanding of service and products revenue concepts;
• Understanding of costing, managerial economics basics, price calculation;
• Excellent communication, persuasion, and presentation skills;
• Good project management qualities combined with well-developed initiative;
• You should have good experience with MS Office programs;
• Excellent English language skills, other languages will be considered as an advantage;
• Self-motivated personality with the ability to find, analyze necessary information, and act accordingly;
• Ability to work in stressful environments and react to changes quickly, attention to detail.

BENEFITS

• Opportunity to work with aviation experts;
• Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
• Fully paid lunch in the office during lunch hours;
• Advanced health insurance;
• Travel for great prices on SmartLynx Airlines charter flights for you and your family;
• Corporate & Social events;
• Professional and personal development opportunities while working in a fast-developing multicultural environment.