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Area
Can you inspire your team to ensure high customer satisfaction?
Currently, we are looking for a new leader for a high-performing team in Vilnius. As a Team Leader, you will have direct responsibility for managing a team of 11 employees who are working with customer card disputes in Fraud Operations.
You will lead an effective team with a winning culture while also encouraging your employees to take responsibility and add value. On a daily basis, you will take charge of business targets, employees’ high job satisfaction, and continuous development.
Skills
- Previous experience in team management
- You are a pro-active and result-driven team player with a CAN-DO attitude
- Strong leadership skills
- Attention to detail and passion to work in a fast-changing and agile environment
- Good verbal/written presentation skills and developed time planning and organizational skills
- Understanding card chargeback rules (would be considered as an advantage)
- Fluency in both spoken and written English
Mission
- Perform day-to-day planning and assigning of work within the team
- Engage, develop, coach, and motivate your team members in achieving the team’s strategic and operational goals
- Be parts of strategical projects in the area
- Communicate with stakeholders at different seniority levels to ensure compliance within the bank
- Drive customer-oriented and professional execution of process
We offer
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2240 EUR to 3360 EUR gross EUR/monthly).
We care about your well-being and work-life balance, so we offer a whole package of benefits for you in addition! Check this out
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Vilte Tiuksa
+370 646 56223
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.