Regional Service Delivery Manager
Regional Service Delivery Manager
Alliance for Recruitment
Regional Service Delivery Manager

Regional Service Delivery ManagerAlliance for Recruitment

Job information

  • Regional Service delivery manager would take care after IT infrastructure, systems of Shared Service Centre in Lithuania, Russia, and Poland
  • The main focus of the role would be business relationship management and satisfaction of the people they support
  • Responsibilities would be related with 2nd line support
  • The function is also involved in local/regional IT projects under central governance of central or regional IT project management
  • Regional Service Delivery Manager will support that established standardized and harmonized processes are properly used and this to have a consistent high service performance to strive to improve customer satisfaction within the region
  • Responsibilities will include building strong relationships with Stakeholders in companies of specific regions by enabling bidirectional communication regarding service performance, new business requirements, the status of projects and support activities


  • Technical IT background (Support and Infrastructure), preferable bachelor’s degree in IT field
  • Communication and Business alignment skills
  • Written and spoken English language
  • Russian and/or polish language skills
  • Ability to work in a matrix organisation and multicultural environment
  • Ability to work independently

Nice to have:

  • ITIL Foundations Certificates
  • Experience working with rollout projects

Company offers

  • Private medical/health insurance
  • Hybrid working format
  • Financial perks to make your working from home space comfortable
  • Parking/transportation compensation
  • Ability to work flexible hours
  • Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools
  • Anything needed for your fast development
  • Additional annual leave days (after 1 year)
  • Other motivating perks

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