IT Service Manager
IT Service Manager
IT Service Manager
Telia Lietuva, AB
IT Service Manager
IT Service Manager

IT Service ManagerTelia Lietuva, AB

My name is Ričardas Morkūnas and I am leading the Enterprise Reporting in Common Products and Services Telia IT. With over 500 teammates in IT, network, analytics, software development, procurement, HR and finance operations, we are the Telia Company competency hub working with cutting-edge technology to ensure group digitalization agenda across Nordics and Baltics. At Enterprise Reporting we have an ambition to create best in class solutions and next level customer experience by full utilization of Data Warehouse capabilities. Right now, I am looking for IT Service Manager in Vilnius.

Is this your next opportunity?

Self-leadership and true independent service ownership are the key success components within this role. Besides daily operations we expect you to drive team development and set high delivery standards in DevOps ways of working.

We expect that you:

  • Be true IT partner for business on identifying and understanding business needs to drive joint development strategy and agenda;
  • Be IT solution owner (SAP) responsible for managing DevOps team and service budget;
  • Develop Click reporting capability;
  • Ensure that our services are provided with data quality and in line with our architectural frameworks and methods;
  • Participate in integration IT Roadmap and architecture strategies planning and execution;
  • Negotiate and agree underpinning contracts with the Business and third-party support organizations;
  • Provide IT services according to agreed SLA's OLA's and KPI's (including reporting);
  • Ensure that IT Services and/or service chains are functioning properly and being developed towards improved efficiency;
  • Secure service readiness transition (development to production);
  • Make sure that IT Priority and Group Risk & Controls actions are performed timely so that IT compliance is secured;
  • Support stakeholders with service knowledge while collecting functional and non-functional requirements.

Is this you?

Perfect candidate for this position must have proven record of both technical and soft skills. You have good understanding of Data platforms and business processes.

Your personality:

  • Taking initiative & lead through complexity;
  • Have good interpersonal skills to interact with a customers and colleagues;
  • Good problem solving and analytical skills;
  • Result oriented & proactive;
  • High level of self-structuring and organizing;
  • Learn new knowledge quickly and use current knowledge in flexible ways.

Your experience:

  • You have experience in IT/Telco delivery of Application Services specifically in the Data Warehouse and reporting space;
  • Have Bachelor degree in IT or telecommunications field;
  • ITIL knowledge (certification);
  • Practical experience in agile way of working (Scrum, SAFe).

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it's our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 3186 to 4778 eur/month gross plus annual bonuses, depending on your competencies, your and Telia results. Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

  • Health insurance and pension plan
  • Various Telia and partners discounts and offers
  • Additional vacation days
  • Workation
  • Flexibility that enables work-life balance
  • Chance to grow both personally and professionally with our internal programs
  • Open, relaxed and fun working environment
  • 20 000 awesome colleagues across Nordic & Baltics


If you fancy joining my team – I am waiting for your CV!

If you have questions regarding the role, please contact Ričardas Morkūnas (

Welcome to Telia – Home to your next big opportunity!

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