- Skelbimas
- Atlygis/Miestas
- Apie įmonę
You will be responsible for:
• Initiate clients’ onboarding process into self-service platform;
• Educate clients to use self-service platform in an efficient way;
• Promptly respond to clients’ queries via phone, email, live chat or video;
• Identify common problems and escalate them along with possible suggestions for improvement, wherever possible;
• Communicate with colleagues in different units to solve clients’ issues;
• Provide internal trainings, prepare and update related procedures/manuals.
What we expect from you:
• Higher or incomplete higher education in finance, economy or business management;
• Experience in finance or in the banking field would be an advantage;
• IT literacy;
• High level of spoken and written Lithuanian and English;
• Strong coordination skills and sense of responsibility;
• Proactivity, eager to learn and can-do attitude.
What we offer:
• Career opportunities;
• A competitive compensation package;
• Working with a diverse and results-oriented team;
• A chance to get exposure to different areas of business;
• Gross salary 1400-2100 EUR/month.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Milda Balickaitė
About SME Finance – a team of experienced professionals in the finance sector working to help businesses grow. Within the first two years of the company’s operation we have become a leading company in the Baltic States offering a broad spectrum of services and providing funding up to EUR 5 million. We are constantly creating innovative financing tools for businesses, we have ambitious ideas and seek to become the most professional digital lending platform recognised by customers and partners.
We are looking for a Customer Service Specialist to manage clients’ onboarding process to self-service platform. As a Customer Service Specialist, you will be responsible for ensuring the delivery of agreed quality standards, working procedures, timely and in line with SME values.