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Operations Officer in Fraud Operations
Operations Officer in Fraud Operations
Operations Officer in Fraud Operations
Danske Bank Lithuania
Operations Officer in Fraud Operations
Operations Officer in Fraud Operations

Operations Officer in Fraud OperationsDanske Bank Lithuania

Area

Would you like to make every day different and contribute to handling card chargebacks?

We are looking for several colleagues to join the Customer Cards Dispute Support Team in Fraud Operations. Our team is daily handling customer card chargebacks and helping customers to recover money. This means that you will be helping to cope with merchants who did not provide promised services or goods.

Besides, you will have an exciting opportunity to be a part of a multicultural team as we daily communicate in English.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

  • Investigate customer card dispute cases and apply VISA and Mastercard chargeback rules
  • Collaborate with the team members both in Lithuania and in other countries
  • Communicate with external partners and customers (via phone)
  • Grow your competence within the Financial Crime Prevention area by participating in various projects and initiatives

About you:

  • 1+ year experience in an operations center or administrative field (would be an advantage)
  • Knowledge of VISA and/or Mastercard chargeback rules will be considered a big advantage
  • Good analytical skills and attention to details
  • Fluent English (written and spoken)
  • A collaborative and helpful team player with the ability to learn quickly and adapt to process changes
  • Ability to make decisions based on rules and regulations
  • Good time management and planning skills

We offer

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
  • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
  • Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;
  • Health insurance from the first day of employment
  • 24/7 gym services and group trainings
  • Canteen services and free fruits
  • Free parking & charging ports - cars, bicycles, e-scooters

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