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Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise. Nasdaq's Market Technology area is committed to powering more than 115 of the world’s market infrastructure organizations and market participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, mission-critical technology solutions.
Located in a modern office in Vilnius, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment, while offering unlimited growth opportunities, competitive salary, bonuses, and comprehensive benefits packages.
As a Client Service Delivery Analyst, you will be responsible for providing client services and support for the Nasdaq Market Technology product and service offerings. You will be part of the global team that provides 24/7 standard support and emergency support. This includes handling inquiries from users globally, providing user application support, and monitoring service delivery.
Your Day Will Include:
• Providing day-to-day product support to the Nasdaq Market Technology client base (15:00-00:00 GMT +2 shift)
• Tracking, following up, and resolving operational, technical, and user-reported issues
• Assisting with coordinating the needs and designing of solutions for clients
• Representing the client needs in the prioritization of business and system requirements
• Handling incident management
• Troubleshooting and resolving any issue occurring from monitoring or user report
• Collaborating with client tech teams to address issues
• Managing change requests
• User access provisioning
• Escalating issues to the appropriate technology teams and senior management when necessary
• Updating knowledge base systems to provide accurate troubleshooting guidelines
Benefits Nasdaq offers:
• Annual Monetary Bonus.
• An Opportunity to become Nasdaq shareholder:
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• Restricted Stock Units annually assigned stock bonus.
• Additional paid leave days after 2 years of working at Nasdaq.
• Internal Mentorship programs - learn from an employee you look up to.
• Wide selection of online learning resources: Udemy, Linkedin Learning, etc.
• Flexible Health Insurance program.
Best-Suited Candidate
Qualifications:
• Prior experience in similar product or service support role - Technical & Helpdesk Support or equivalent
• Bachelor’s Degree in Computer Science, Information Systems or other related discipline is an advantage
• Ability to effectively use tools such as JIRA, Confluence, MS Office (Excel)
• Good understanding of service level metrics
• Basic data analysis skills
• Excellent verbal and written communication skills in English
• Strong attention to detail and organizational skills
• Critical thinking and natural curiosity; a self-learner
• Basic knowledge of business design analysis, project management, agile framework
• Excellent problem-solving skills
• Prior technical background in system/product troubleshooting is a plus
• Understanding of financial markets and trading concepts is an advantage
• ITIL and Six Sigma Certifications are a plus
Does this sound like you?
Monthly salary (Before Taxes): from 1600 EUR, other bonuses apply.
This is a full-time permanent position located in Vilnius. The company allows the flexibility to work on-site and remotely part of the week. As the selection and interview process is ongoing, please submit your application in English as soon as possible.
A valid working permit for the EU is mandatory.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
Agnija Stropute
Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.
At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.
In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.
Sixteen years later on the other side of the Atlantic, OMX became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.
That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.
All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities.