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Customer Communication Project Manager
Customer Communication Project Manager
Luminor Bank, AB
Customer Communication Project Manager

Customer Communication Project ManagerLuminor Bank, AB

Description

Join our team as a Customer Communication Project Manager!


We are looking for a high-energy language professional to join our newly established, centralized Customer Communication team and contribute to providing an exceptional experience to our customers. We are true believers that Customer Experience matters so if you feel the same way than this is the right place for you. The ideal candidate embodies entrepreneurial spirit, human way of communication and customer centric mindset to challenge the existing practices.

Responsibilities:

  • Creating content, copywriting and editing customer communication messages and materials according to Luminor tone of voice
  • Ensuring that customer communication content created is transparent, easy to understand, human and customer-centric
  • Contributing to establishing compliant working processes for customer communication activities
  • Implementing and monitoring customer communication activities
  • Creating content for digital channels (website, e-channels, and social media) supporting marketing & PR projects
  • Product PR and content marketing support to marketing campaigns, creating and executing relevant communication plans
  • Implementing social media communication (Facebook/ Instagram / LinkedIn / Twitter, Youtube) in cooperation with Digital Marketing, PR
  • Generating and evaluating new ideas and content for articles, social media projects, events supporting product PR

 

Skills and experience:

  • Great ability to write, copywrite and edit content
  • 1+ year experience in dealing with customer communication
  • Presentation and facilitation skills
  • Having knowledge on digital marketing and social media platforms
  • Experience in social media account management as well as PR and content marketing project management experience will be considered as an advantage
  • Knowledge of SEO best practices
  • Outstanding organizational and time management skills
  • Experience in banking industry will be considered as an advantage
  • Experience in working with online translation software, CAT tools and translation management systems
  • Higher Degree in Public Relations, Marketing, Communications, Journalism or related fields

 

Why Luminor? What we can offer you:

  • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
  • Varied opportunities to support your professional and personal development and growth
  • A competitive benefits package in addition to your salary
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
  • A collaborative and supportive team where you can create and implement ideas
  • A salary range for this position at 1900-2100 EUR (Gross), which is to be determined depending on the level of experience and competencies of the selected candidate

Application deadline is 16th of February


In case of questions please feel free to contact Krista.Tjarve@luminorgroup.com (HR) 

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