1st Line Support Specialist

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Operations Center team within Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. Join our company, share and develop your knowledge and be a member of dedicated, enthusiastic team.

Your responsibilities will include:

• Provide internal first line operational systems support
• Resolve issues utilizing available knowledge reference documentation
• Ensure complete and timely handover of incidents to other support teams
• Identify and monitor system errors
• Identify and assess business and IT risks
• Communicate with users and other teams members
• Create service improvements

About you:

• Motivation to resolve system issues for customers
• Experience in customer support field or IT service desk is an advantage
• Ability to work in a team and cooperation skills
• Communication, strong interpersonal skills
• Contribution to a continuous improvement culture

What we offer:

• Hybrid work arrangements allowing to combine work from home and office
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and grow opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably

Salary range:

Salary range 1100 - 1700 Eur gross/month. The final offer will depend on the experience and competencies of the selected candidate.

Join us on this exciting journey by sharing your experience and story 🤩