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1st Line Financial Crime Risk Officer for Quality Assurance
1st Line Financial Crime Risk Officer for Quality Assurance
1st Line Financial Crime Risk Officer for Quality Assurance
Danske Bank Lithuania
1st Line Financial Crime Risk Officer for Quality Assurance
1st Line Financial Crime Risk Officer for Quality Assurance

1st Line Financial Crime Risk Officer for Quality AssuranceDanske Bank Lithuania

Area

Can you assure outstanding quality and nothing less?

Quality Assurance Team within AML area is looking for a Quality Assurance Analyst who will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the Personal and Business customers area.

You will engage with different stakeholders across the organization and be responsible for providing reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.

You will:

  • Ensure coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted from the stakeholders’ organization as well as intervening as an expert in calibration sessions
  • Analyse data and prepare reports to improve quality performance at individual and team level
  • Identify and ensure constant improvement of service quality within a large and complex team by preparing action proposals
  • Ensure close cooperation between Quality Assurance team, its stakeholders and other relevant departments in regards to quality management
  • Support customer centric and learning culture in the organization
  • Provide regular reporting to the management and stakeholders on related area

About you:

  • 2 years experience in AML area (knowledge of Personal and Business customers will be a big advantage)
  • Strong attention to the details
  • Ability to give and receive a constructive feedback
  • Fluency in English (written and verbal)
  • Scandinavian language skills would be an advantage
  • Experience in developing or working within quality assurance frameworks and methodologies
  • Good skills with quality KPI understanding and planning actions against gap analysis
  • Stakeholder management experience with ability to influence and convince
  • Being analytical and structured
  • Ability to communicate and collaborate successfully across the organization
  • Experienced in MS Office Suite

We offer

Monthly salary range from 1760 EUR to 2640 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
  • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
  • Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;
  • Health insurance from the first day of employment
  • 24/7 gym services and group trainings
  • Dog-friendly dedicated space
  • 100+ partners' offers & discounts

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