- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Description
Our team is expanding and we are looking for a Service Manager in our Cloud service area. As a Service Manager you will be responsible for validation of all measurements reported by our suppliers and their operational performance output by covering incident management, problem management, change management and other IT service management related processes.
Responsibilities:
- Work as a Partner with suppliers to deliver mutually agreed goals, ensure that all information supplied by the business is understood and disseminated appropriately
- Work with relevant internal owners to ensure all policies, processes and procedures are followed when delivering the services, acting as coordinator point for change control between the business and supplier
- Provide feedback to SADM and IT Supplier Management on ways to improve service through qualitative data analysis
- Review and measure all performance against agreed metrics and highlight areas for service enhancement to SADM
- Provide reporting on all aspects of service level management and service delivery and analyze results (daily, weekly and monthly) as required, working directly with supplier to understand gaps or failures in reporting
- Resolve issues escalated by the business (satisfaction issues/escalations) using the resources, tools and systems available
- Ensure the complaint and outage tracking tools are used as required, analysis is performed and proactive actions plans defined
- Remain well versed in policies, procedures, standards and documentation associated with these, especially developing ITSM knowledge to the appropriate level
Skills and experience:
- Good understanding of Cloud computing products and services (preferred AWS & IBM Cloud)
- Experience in vendor management and customer service
- Strong IT process management understanding as well as initiative to learn new things quickly
- At least basic understanding of bank products, processes and IT systems
- Display good analytical thinking and time management skills
- Fluent in English
Why Luminor? What we can offer you:
- Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
- Varied opportunities to support your professional and personal development and growth
- A competitive benefits package in addition to your salary
- An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
- A collaborative and supportive team where you can create and implement ideas
- A salary range for this position at 3000-4500 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate
Application deadline is 1st of February
In case of questions please feel free to contact: Hiring Manager Monika.Cyviene@luminorgroup.com or Talent Acquisition Partner Krista.Tjarve@luminorgroup.com
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Konstitucijos pr. 21a, 09306, Vilnius
Laikas
- Visa darbo diena
Krista Tjarve
The Baltics are a special land, where people share common values, are connected by similar drive and vision. People like this deserve their own bank that is like the Baltics themselves – dynamic, agile, and forward-looking. Independent, but stronger for being together. It is our privilege to be that bank!
We want to make a difference and have a voice in society, to shape the economic environment with the future in mind, and to contribute to our home region. We know the local people and businesses and we want to be the preferred partner in financial matters for our customers. We will do that by being accessible, fast and predictable.
Being pan-Baltic gives us the size and the strength to make a real difference, while still being a local bank. Although we have Nordic roots, we were born here, and we make our decisions here. We combine global knowledge with local expertise.
Luminor is the third-largest provider of financial services in the Baltics, with some 870 000 clients and 2 300 employees. In the Baltic region, it has a market share of 14.9% in deposits and 16.9% in lending as at the end of March 2021. Luminor has total shareholders’ equity of 1.7 billion EUR and a CET1 ratio of 23.4%.
Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.