Business Analyst, Operations
Business Analyst, Operations
Business Analyst, Operations
Western Union Processing Lithuania, UAB
Business Analyst, Operations
Business Analyst, Operations

Business Analyst, OperationsWestern Union Processing Lithuania, UAB

 Business Analyst, Operations – Vilnius, Lithuania

Can you identify opportunities for improvement in a complex business system? Are you an excellent communicator with the ability to engage with a wide range of stakeholders? Join Western Union as a  Business Analyst, Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We'll look to you to lead and assist on projects across regional and global operations, tools and systems initiatives. As a part of the Product Support team, you'll work closely with business leaders, subject matter experts and others to identify needs, gather requirements, develop user stories and define acceptance criteria. You'll ensure that all user stories are assigned a baseline and/or business value to ensure value generation and enable tracking of expected outcomes and work with the IT partners to ensure that they understand the specifications to deliver a quality product to the business.  As the primary liaison between the IT and Business end users you will be expected to fully participate in the Agile development process- assist in story sizing, document assumptions, conduct business demos when appropriate, lead requirement review meetings with participation from relevant stakeholders, partner with developers to ensure that requirements encompass the business value/outcome while providing enough actionable detail, participate in training for some new features, software, or products.  

Here are some skills, attributes, and qualifications you will have:

  • Education or equivalent experience is required
  • 4+ years business analysis or other relevant experience.
  • Demonstrable experience writing requirements specifications for Information Systems.
  • Experience or familiarity with Call Center Operations.
  • Experience working with Salesforce products (preferably Service Cloud) a plus.
  • Experience participating in IT projects developed using Agile methodologies. SAFe experience is a plus.
  • Ability to thrive in a dynamic and demanding work environment.
  • Exceptionally organized and detail oriented with the ability to achieve goals amid limited supervision.
  • Outstanding written and verbal communication skills; ability to breakdown complex business requirements into understandable user stories.
  • Experience working with diverse, global teams.
  • Experience in Salesforce is preferred but not required.

Join us, and let's connect the world 

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 21,410-32,30 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few!

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