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2nd Line Support Specialist
2nd Line Support Specialist
2nd Line Support Specialist
Intrum Global Business Services
2nd Line Support Specialist
2nd Line Support Specialist

2nd Line Support SpecialistIntrum Global Business Services

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. Join our company as a 2nd Line Support (Change Management) specialist, share and develop your knowledge and be a member of dedicated, enthusiastic team.

Your responsibilities will include:

  • Evaluate and assure expected quality level of registered change requests
  • Assure that the official processes are followed
  • Communicate with stakeholders and take responsibility on the deliverables
  • Participate in preparation of product requirements and other documentation
  • Identify and assess business and IT risks
  • Create service improvements

About you:

  • Experience in IT Operations or Change Management field
  • Experience in writing/reading documentation
  • Proficiency in English
  • Ability to work in a team and cooperation skills
  • Communication and strong interpersonal skills
  • Contribution to a continuous improvement culture

What we offer:

  • Hybrid work arrangements allowing to combine work from home and office
  • A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
  • Culture of learning for individual career development and grow opportunities
  • Community driven environment where your experience matters
  • Full onboarding guidance to settle in comfortably
  • Rewards and recognition for individual contribution
  • Benefit package, including healthy environment, insurance, team building & sport activities etc.

Salary:

1300 -1800 Eur gross/ month. The final offer will depend on the experience and competencies of the selected candidate.

Join us on this exciting journey by sharing your experience and story 🤩

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