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Team Lead Client Service Manager/Account Manager
Team Lead Client Service Manager/Account Manager
Strategic Staffing Solutions International
Team Lead Client Service Manager/Account Manager

Team Lead Client Service Manager/Account ManagerStrategic Staffing Solutions International

Strategic Staffing Solutions international client Danske Bank has helped its customers become financially confident by making daily banking and important financial decisions easy. Today it is called innovation, but it has always been a part of the company’s heritage. They are constantly challenging themselves to improve the services, advice, tools and guidance they deliver. By doing so the company aims to achieve their vision "to be recognized as the most trusted financial partner".

As part of the transformation efforts in how the company organizes themselves to provide the top notch customer experience, they are looking for a team leader who will play an essential role in building and running the new client management setup. You will be responsible for hiring and leading the team of 10 as well as facilitating training, standardizing procedures, managing day-to-day customer contact, and building network with key stakeholders of various seniority levels within the bank. All that to become known by your first name to our largest customers.

The newly established team will be responsible for directly supporting international corporate and institutional customers of Danske Bank group.

Area:

Your team will be responsible for client management related to wide array of business banking products. The team’s focus will be actual work with customers’ needs for bank products and services. The team will concentrate on customer support, communication, and problem solving. As part of a client team, they will work together with colleagues from different areas and located in different countries. The team will be in direct contact with the clients, offering first class support on Liquidity management, Credit products, Online banking platform District, Accounts, Daily banking, Client on-boarding, KYC, and more.

You will become an integral part of the customer centric value chain and get to know Danske Bank’s offering model to their largest corporate and institutional customers. You will have an opportunity to utilize your communication, work coordination, problem-solving, and creative customer orientation skill set.

You will report to the Head of Large Corporates & Institutions Lithuania business hub.

Responsibilities:

• As a leader you will have full ownership of your team and we expect you to be willing to go an extra mile to empower and motivate the team to provide the top notch customer experience.
• Communicate clearly and effectively with the customers of Danske bank and with multiple internal stakeholders, develop customer satisfaction-oriented stakeholder relationships.
• Be able to navigate in the complex organization utilizing excellent interpersonal and good relationship building skills.
• Be a sparring partner to our internal stakeholders to optimize our customer solutions.
• Be a reliable point of contact for your team members and stakeholders within the area and beyond.
• Participate and deliver in our transformation efforts and other projects in Client management area.


Requirements:

• Customer centric mindset.
• Excellent leadership, coaching, empowerment and motivational skills.
• Professional English communication skills, both oral and written.
• Focus on delivering high quality customer experience.
• Experience in leadership roles.
• Being creative and resilient in unexpected situations.
• Great skills in collaboration and coordination in a complex environment.
• Experience in daily banking, cash management area or other financial services fields, while not required, will be considered a strong advantage.

Salary from 2080 Eur Gross to 3120 Eur Gross

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