- Skelbimas
- Atlygis/Miestas
- Apie įmonę
The Role / Responsibilities
We are looking for a Technical Support Analyst to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.
Functional Responsibilities:
- Facilitating problem solving and teamwork.
- Helping to ensure group wide discussions and assisting with the way you make decisions to bring issue to closure.
- Serve as a liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures.
- Providing technical support in a Windows 10 environment.
- Providing business support / technical assistance to Moody’s associates both local and remote in the use of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.
- Planning and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.
- Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment.
- Coordinating support and requests with other support levels and vendors.
- Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are accurately coordinated, supervised, tracked, and resolved.
Qualifications
- Experience working on Server, Desktop and\\or Help Desk support.
- Fluency in English and Lithuanian languages.
- MCSE is highly desirable.
- Knowledge of ITIL®.
- Shown interest and engagement in infrastructure projects and QA testing.
- Ability to implement support and engagement from junior staff to senior management with a focus on delivery and service improvement.
- The ability to finish the tasks and projects in a timely manner.
- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, deliver accurate follow-up).
- Good interpersonal skills and excellent proven troubleshooting and crisis management abilities.
- Great teammate with the ability to work with minimal direction.
- Knowledge of Microsoft Windows 10.
- Proven understanding of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Comfortable with imaging software such as Windows AutoPilot, familiarity with windows installer and desktop management suites such as SCCM.
- Understanding of Audio Visual technologies.
- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches).
- Knowledge with mobile technology including Android and iOS.
Papildoma informacija: Educational Assistance, Monetary stipend for home office equipment, Professional Subscriptions, Employee Assistance Program, Private Medical Insurance.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Upės g. 19, LT-08128 Vilnius
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Vytautė Syvoke
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com