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Network Voice Engineer, Genesys
Network Voice Engineer, Genesys
Network Voice Engineer, Genesys
Western Union Processing Lithuania, UAB
Network Voice Engineer, Genesys
Network Voice Engineer, Genesys

Network Voice Engineer, GenesysWestern Union Processing Lithuania, UAB

Network Voice Engineer, Genesys – Vilnius, Lithuania

Do you know how to identify, evaluate, and enhance existing voice-over IP network switching and call routing technologies? How about working for a global fintech company in the advanced team and being an expert on products that make a difference? Join Western Union as a Network Voice Engineer, Genesys.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organisations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

We are looking for a passionate candidate to fill in our Network Voice Engineer, Genesys position.

Here are the main responsibilities for the role:

  • You will plan, design, document, and engineer Genesys solutions for projects;

  • Also, you will identify and evaluate new technology for updating equipment, adding capabilities, and enhancing existing systems;

  • We expect you to recommend optimal enterprise communication systems solutions to meet business needs;

  • When needed you will perform on-call support and work with Genesys tickets.

For such a significant role, we need you to have:

  • Experience in designing or administrating and routing call center environments with demonstrated in-depth Genesys mastery;

  • Genesys reporting experience and knowledge of Informart, GCXI or Interactive Insights and Pulse will be appreciated;

  • Genesys Pure Engage Cloud experience;

  • Familiarity with Avaya to Genesys integrations;

  • SIP trunking with carriers and between voice applications experience;

  • Basic networking, firewalls, and virtual environment principal understanding.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organisation, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 29,319 – 48,658 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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