- Apie įmonę
Senior Associate, Product Operations – Vilnius, Lithuania
Are you passionate about providing excellent customer support? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Senior Associate, Product Operations.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
You will process settlements and refunds, ensuring that data for each case are entered accurately in our systems. Specifically, you will be responsible for maintaining valid supporting documents for all transactions. You will also work on investigating issues, providing research, root cause analysis, and ultimately recommendations and resolutions. You will communicate the outcome of your activities to our business partners and consumers around the world.
Here are some skills, attributes, and qualifications you will have:
Fast typewriting skills
Fluency in English
A good analytical and problem-solving mindset, with keen attention to details
Preferably, have experience of working with documentation review, validation
Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The annual gross base salary range 11,200 – 17,700 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! Recruiter will share other benefits specific to your location and role during the interview process.