Customer Relationship Management Leader

Customer Relationship Management Leader – Vilnius, Lithuania

Are you looking to supervise a wide range of programs and projects to ensure the successful delivery of key initiatives that will transform the way Western Union engages with its consumer? Do you enjoy collaborating with stakeholders within a Consumer Engagement Management Program (CEM)? Join Western Union as a Customer Relationship Management Leader.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You will be responsible for the global strategy of the service and transactional messaging across the Western Union products and services. You will be expected to lead the team that will optimize existing service messaging templates to improve customer experience and drive business growth. You will also be leading the development of the data model within the Salesforce Marketing cloud as well as the integration with upstream systems. As a leader, you will be managing multiple stakeholders across the organization to drive the progress of the project and alignment between teams.

This is a detailed and dynamic role for which you should have a university degree in a relevant field as well as a minimum of 7 years of experience in campaign/ project/ account management, preferably within an automated CRM Solution software environment. You will have experience in building/executing marketing campaigns and knowledge of HTML/SQL (preferably intermediate/advanced). You will have excellent project management skills and a proven ability to manage multiple complex priorities and projects. Positive attitude, excellent communication skills and ability to work in a multicultural environment. We expect you to have excellent MS Excel and MS PowerPoint skills as well as fluency in written and spoken English. Being analytical and highly organized, attentive to details and customer-centric is expected.

Join us, and let's connect the world  

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 50,117 – 83,528 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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