About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

We invite you to become a part of a fast growing, purpose driven team in our new established business center in Vilnius!

Summary:

As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support.

About you:

• Customer focus and empathy, ability to listen and assist patients with their inqueries.
• 1 year of experience in the Operations/Customer Support area.
• Strong verbal and written communication skills and excellent phone manner.
• Strong ability to collaborate and drive results.
• Problem solving skills by working independently and in collaboration with other teams.
• Fluent in English and French language.
• Knowledge of Microsoft Word, Excel, Outlook.
• Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions and safety rules.

We offer:

• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
• Focus on your long-term career.
• Access to best in class training and development programmes.
• Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment.
• Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.
• Base monthly salary gross starting from 1,700 EUR. The final offer will depend on your qualifications, competencies and professional experience.
• Language premium bonus.

Sounds like you? Apply!