Reverse Logistics Specialist

The Reverse Logistics Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, Support and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. 

Use knowledge of products and customers to appropriately enter data into Revel’s ERP system
Ensure assigned customer tickets are resolved and updated in our ticketing system daily and in a timely and accurate manner
Provide world class customer experience over the phone
Help manage the company’s reverse logistics policies and practices
Work in conjunction with support and fulfillment to clarify and rectify incomplete or questionable information on RMAs
Work cross-functionally across fulfillment, supply chain and operations to monitor inventory activities and manage end of life, damaged and unneeded assets
The RMA Reverse Logistic must ensure any product Rework, Repair, Upgrade or Re-stock are handled with a high focus on customer satisfaction.
Create and send contractual agreements for returns and exchanges through our CRM software (Salesforce)

Minimum 1-2 years of customer service and/or hardware fulfilment experience
Proficient written/spoken English is a must
Strong experience with MS Office / Google docs
Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
Experience in asset management or fulfillment is a plus
Experience in a POS technical support environment is a plus
Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
Experience with a ticketing system is a plus (ServiceCloud preferred)

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2021
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our MVPs receive rewards every quarter, this year they are going to Bahamas, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours