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Operations Officer in Customer Care Delivery team
Operations Officer in Customer Care Delivery team
Operations Officer in Customer Care Delivery team
Danske Bank Lithuania
Operations Officer in Customer Care Delivery team
Operations Officer in Customer Care Delivery team

Operations Officer in Customer Care Delivery teamDanske Bank Lithuania

Area

Are you an enthusiastic person looking to develop yourself in a global company?

Our area provides a variety of back-office services for corporate customers in Norway. You will be responsible for the accounts administration procedures, implementing customer packages, and ensuring smooth District features set-up. Furthermore, you will also have an exciting opportunity to work with one of the largest customers in Danske Bank by collaborating with colleagues and our stakeholders.

You will:

  • Complete daily operational tasks for Norwegian business and VIP customers
  • Solve issues and daily ad-hoc requests to ensure the best possible customer experience
  • Closely collaborate with Norwegian stakeholders and optimize solutions for our customers
  • Participate in the process of continuous improvements in daily work (e. g., automation, Lean)
  • Take part in various projects and initiatives

About you:

  • Work experience in an operational or administrative role would be an advantage
  • Thoroughness, high level of accuracy, and attention to details
  • Strong communication and collaboration skills
  • Upper-intermediate English skills
  • Norwegian language skills would be an advantage

We offer

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
  • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
  • Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;
  • Additional days of vacation
  • 24/7 gym services and group trainings
  • Health insurance from the first day of employment
  • Canteen services and free fruits

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

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