Operations Officer in Customer Care Delivery team

Danske Bank Lithuania

Skelbimas
Atlygis/Miestas
Apie įmonę

Area

Are you an enthusiastic person looking to develop yourself in a global company?

Our area provides a variety of back-office services for corporate customers in Norway. You will be responsible for the accounts administration procedures, implementing customer packages, and ensuring smooth District features set-up. Furthermore, you will also have an exciting opportunity to work with one of the largest customers in Danske Bank by collaborating with colleagues and our stakeholders.

You will:

Complete daily operational tasks for Norwegian business and VIP customers
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Closely collaborate with Norwegian stakeholders and optimize solutions for our customers
Participate in the process of continuous improvements in daily work (e. g., automation, Lean)
Take part in various projects and initiatives

About you:

Work experience in an operational or administrative role would be an advantage
Thoroughness, high level of accuracy, and attention to details
Strong communication and collaboration skills
Upper-intermediate English skills
Norwegian language skills would be an advantage

We offer

Monthly salary range from 1200 EUR to 1800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank;
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 1 year of working;

Additional days of vacation
24/7 gym services and group trainings
Health insurance from the first day of employment
Canteen services and free fruits

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

Mėnesinis bruto atlyginimasBruto/mėn. € 1200 - 1800

Vietovė

Lietuva

Laikas

Visa darbo diena

Kalbos

Anglų
Lietuvių

Kontaktinis asmuo
Operations Officer in Customer Care Delivery team

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.