• Coordinating business operations with Site Manager and aligning with internal department heads
• Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
• Managing and motivating the teams and creat a productive and friendly work environment
• Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
• Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
• Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
• Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

• Understanding of operations
• 1+ years in similar role and field
• Experience in similar field (service providing or logistics or customer services, client management etc.)
• Very good knowledge of MS Office Applications
• Process control, process mapping, process analysis
• Very good people management skills

It is additional plus if you already gained any of the experience below:

• Experience in performance management system, bonus schemes, maintaining KPI performance
• HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
• Motivational and strong leadership skills in similar field

• Hybrid work mode
• Yearly bonus system
• Healthcare insurance

• Coordinating business operations with Site Manager and aligning with internal department heads
• Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
• Managing and motivating the teams and creat a productive and friendly work environment
• Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
• Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
• Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
• Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

• Understanding of operations
• 1+ years in similar role and field
• Experience in similar field (service providing or logistics or customer services, client management etc.)
• Very good knowledge of MS Office Applications
• Process control, process mapping, process analysis
• Very good people management skills

It is additional plus if you already gained any of the experience below:

• Experience in performance management system, bonus schemes, maintaining KPI performance
• HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
• Motivational and strong leadership skills in similar field

• Hybrid work mode
• Yearly bonus system
• Healthcare insurance

• Coordinating business operations with Site Manager and aligning with internal department heads
• Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
• Managing and motivating the teams and creat a productive and friendly work environment
• Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
• Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
• Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
• Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

• Understanding of operations
• 1+ years in similar role and field
• Experience in similar field (service providing or logistics or customer services, client management etc.)
• Very good knowledge of MS Office Applications
• Process control, process mapping, process analysis
• Very good people management skills

It is additional plus if you already gained any of the experience below:

• Experience in performance management system, bonus schemes, maintaining KPI performance
• HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
• Motivational and strong leadership skills in similar field

• Hybrid work mode
• Yearly bonus system
• Healthcare insurance