Operations manager

Alliance for Recruitment, UAB

Skelbimas
Atlygis/Miestas
Apie įmonę

Job description

Coordinating business operations with Site Manager and aligning with internal department heads
Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
Managing and motivating the teams and creat a productive and friendly work environment
Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

Requirements

Understanding of operations
1+ years in similar role and field
Experience in similar field (service providing or logistics or customer services, client management etc.)
Very good knowledge of MS Office Applications
Process control, process mapping, process analysis
Very good people management skills

It is additional plus if you already gained any of the experience below:

Experience in performance management system, bonus schemes, maintaining KPI performance
HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
Motivational and strong leadership skills in similar field

Company offers

Hybrid work mode
Yearly bonus system
Healthcare insurance

Job description

Coordinating business operations with Site Manager and aligning with internal department heads
Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
Managing and motivating the teams and creat a productive and friendly work environment
Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

Requirements

Understanding of operations
1+ years in similar role and field
Experience in similar field (service providing or logistics or customer services, client management etc.)
Very good knowledge of MS Office Applications
Process control, process mapping, process analysis
Very good people management skills

It is additional plus if you already gained any of the experience below:

Experience in performance management system, bonus schemes, maintaining KPI performance
HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
Motivational and strong leadership skills in similar field

Company offers

Hybrid work mode
Yearly bonus system
Healthcare insurance

Job description

Coordinating business operations with Site Manager and aligning with internal department heads
Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
Managing and motivating the teams and creat a productive and friendly work environment
Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing

Requirements

Understanding of operations
1+ years in similar role and field
Experience in similar field (service providing or logistics or customer services, client management etc.)
Very good knowledge of MS Office Applications
Process control, process mapping, process analysis
Very good people management skills

It is additional plus if you already gained any of the experience below:

Experience in performance management system, bonus schemes, maintaining KPI performance
HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
Motivational and strong leadership skills in similar field

Company offers

Hybrid work mode
Yearly bonus system
Healthcare insurance

Mėnesinis bruto atlyginimasBruto/mėn. € 3425 - 4192

Vietovė

Lietuva

Laikas

Visa darbo diena

Kontaktinis asmuo
Alina Osipova
+37122378721

Alliance for Recruitment is the largest recruitment consultancy in the Baltics measured by capacity, number of successful placements and annual growth. We are a high performing team of 60+ recruitment experts from various different industries.

Our client, Majorel is an international service company, specializing in customer experience and business process outsourcing. With more than 50,000 employees globally we design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further. We are focused on next generation customer service and by continuing to grow we have chosen Lithuania as location to further expand our business.

Are you ready to join a fast-growing company with a possibility to unleash your potential?