520
- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Job description
- Coordinating business operations with Site Manager and aligning with internal department heads
- Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
- Managing and motivating the teams and creat a productive and friendly work environment
- Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
- Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
- Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
- Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing
Requirements
- Understanding of operations
- 1+ years in similar role and field
- Experience in similar field (service providing or logistics or customer services, client management etc.)
- Very good knowledge of MS Office Applications
- Process control, process mapping, process analysis
- Very good people management skills
It is additional plus if you already gained any of the experience below:
- Experience in performance management system, bonus schemes, maintaining KPI performance
- HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
- Motivational and strong leadership skills in similar field
Company offers
- Hybrid work mode
- Yearly bonus system
- Healthcare insurance
Job description
- Coordinating business operations with Site Manager and aligning with internal department heads
- Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
- Managing and motivating the teams and creat a productive and friendly work environment
- Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
- Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
- Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
- Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing
Requirements
- Understanding of operations
- 1+ years in similar role and field
- Experience in similar field (service providing or logistics or customer services, client management etc.)
- Very good knowledge of MS Office Applications
- Process control, process mapping, process analysis
- Very good people management skills
It is additional plus if you already gained any of the experience below:
- Experience in performance management system, bonus schemes, maintaining KPI performance
- HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
- Motivational and strong leadership skills in similar field
Company offers
- Hybrid work mode
- Yearly bonus system
- Healthcare insurance
Job description
- Coordinating business operations with Site Manager and aligning with internal department heads
- Enhancing the goal of quality support by providing individual coaching feedback sessions to their direct reports and weekly one on ones that focus on improving customer satisfaction
- Managing and motivating the teams and creat a productive and friendly work environment
- Continuous evaluation of reports for productivity/ utilization, service level commitments, and cost per call objectives
- Meeting department budget goals by controlling costs for equipment and personnel by maintaining appropriate supervisor, and Customer Service Representative ratios
- Responsible for information flow concerning KPIs performance, targets and current priorities (aligned instructions and communications, with equal focus on productivity and quality) as well as internal / organizational updates – through agent meetings, notifications (i.e. iBox / email / news bulletin / etc.)
- Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing
Requirements
- Understanding of operations
- 1+ years in similar role and field
- Experience in similar field (service providing or logistics or customer services, client management etc.)
- Very good knowledge of MS Office Applications
- Process control, process mapping, process analysis
- Very good people management skills
It is additional plus if you already gained any of the experience below:
- Experience in performance management system, bonus schemes, maintaining KPI performance
- HR processes experience in any of these processes - hiring, working hours, contracts, overtime, pay/bonus structure, holidays, absenteeism, sick leaves, workers council)
- Motivational and strong leadership skills in similar field
Company offers
- Hybrid work mode
- Yearly bonus system
- Healthcare insurance
Daugiau jūsų paiešką atitinkančių rezultatų:
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