The HR Service Associate role responds to all HR inquiries from employees, managers and executives, ranging from simple questions to complex requests that may require research and follow-up for resolution. The HR Service Associate will respond to inquiries through several channels including service tickets, e-mail requests or phone and will track all interactions and other work via case management tool. In addition, the HR Service Associate is responsible for the administration and improvement of HR processes, with an emphasis on HR data entry, workflow monitoring and approvals, document creation and other HR transactions in Moody’s HR systems.

• Excellent customer service skills
• Excellent English language skills
• Ability to work within a Team
• Attention to detail and ability to work independently
• Excellent written, oral, and interpersonal communication skills
• Ability to build strong working relationships with the stakeholders
• Previous experience in Customer Service or HR roles in multicultural organization
• General HR knowledge or strong willingness to learn and build experience and career in HR (knowledge of SAP/SuccessFactors, Kenexa, Taleo, Service Now or similar systems is a plus)