Digital Support Manager

Mission and Context:

You are Digital Support Manager within Central Digital Team at Etex. Your work involves working with internal business requesters as well as external agencies, vendors and other sub-teams within Central Digital team. You are expected to understand how overall digital ecosystem is functioning as well as separate systems within it. Together with other team members you are responsible for rolling-out new features and ensuring business support on a timely manner. You are expected to be part of the creation of digital customer journey across different Etex brands. In order to achieve these goals, you would need to interact with many digital colleagues in the business around the globe.

Roles and Responsibilities:

This function of Digital Support Manager includes the following tasks:

• plan and implement roll-out activities in relation with release schedule;
• evaluate team capacity needed for the roll-out activities;
• plan and implement digital support activities for business;
• maintain support service catalog;
• participate actively in all project implementation stages;
• collaborate on documentation preparation;
• collaborate with external agencies involved in both project implementation and business support;
• inform related parties about digital ecosystem issues or bugs. 

• Knowledge and experience in using different Content Management Systems is required (working experience with EPIserver/Optimizely is a great advantage)
• Knowledge and experience in working with different Product and Digital Assets Management systems is required (working experience with Inriver or Digizuite is a great advantage)
• Advanced knowledge on building websites
• Understanding of HTML and CSS is nice to have
• Understanding of website design is nice to have
• Great time management skills
• Strong & impactful communication skills (both oral and written), presentation skills and interpersonal skills in order to deal effectively with internal and external stakeholders
• Strong in conceptual thinking with an ability to translate complex technical information into business focused solutions, incl. design thinking
• Customer focus and agile mindset, build strong customer relationships, and deliver customer-centric solutions that drive business value and/or efficiencies
• Familiar with agile delivery methods

Language Skills:

• Fluent knowledge of English is required. Knowledge of other European languages is an advantage.

Work Location:

• This position is based in Vilnius (with a combination of Remote and Onsite days)

Geographical Context and Travel Requirements:

• You are prepared to travel as needed.

Leadership/soft skills:

• Action oriented & result driven
• Team player
• Project management skills and coordination
• Decision making
• Learning agility & ability to adapt to changes
• Concrete and always hand on task