Senior Collector (Afternoon shift) – Vilnius, Lithuania

Do you want to use your problem-solving skills in a global, multi-cultural, ever developing and successful business?  Do you want to be a part of a highly motivated and principled credit & risk team that is passionate about reaching teamwork goals? Join us at Western Union as A Senior Collector (Afternoon shift).

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will be a part of our highly motivated team of credit risk specialists, working with the North American market in the North American shift. You will be joining a cross-functional team and it will be your responsibility to contact Western Union's agents to determine possible agent fraud or reasons for non-payment and obtain payment commitment. You'll need to adapt your approach where required and confidently handle situations as well as to conduct extensive research depending on the agent's response. You will be developing and implementing best fraud mitigation and collection practices and using a computerized system for tracking, information gathering, and troubleshooting.

Here are some skills, attributes, and qualifications you will have:

• Bachelor's degree preferred

• Customer service experience

• Flexible and adaptable

• Fluent in English

• Spanish language would make you stand out but is not necessary

• Customer-centric mindset

• Advanced problem-solving skills, emotional intelligence, multitasking

• Experience in accounting or collections preferred

• Attention to detail

• Being flexible with the shifts

Please note that the shifts starts at 3pm, Monday to Friday.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

The monthly gross salary is1331–2095 EUR. The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.  The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few! The Recruiter will share other benefits specific to your location and role during the interview process.