Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Specialist, Global Fraud Claims.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You'll be a part of the Global Fraud Claims organization and be responsible for resolving fraud claims reported by Western Union customers. Your daily tasks will include data analysis and procedure-based decision-making. The primary role will require managing written communication with customers or internal partners, and up to 10% of the workload may need an outbound call to the customer. We'll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our processes and procedures are following the Western Union compliance policy.

Here are some skills, attributes and qualifications you will have:

• A high school degree is required;

• Previous experience in Customer Service or equivalent would be considered a great advantage;

• Attentiveness to details and analytical mindset;

• Ability to follow complex procedures;

• Strong verbal, written and listening skills;

• Strong English language skills, both verbal and written;

• Flexibility and ability to adapt to sudden changes;

• Ability to manage outbound calls in a timely manner.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.