Senior Analyst Escalations, Global Fraud Claims – Vilnius, Lithuania

Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Global Fraud Claims.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer 

You'll be a part of the Global Fraud Claims organization and will act as a subject matter expert within the team. This team is responsible for resolving fraud claims reported by Western Union customers. As a Senior Analyst Escalations, Global Fraud Claims you will be responsible for floor support function, escalation handling, daily workload management, supporting process improvement initiatives, and completing any other high-priority tasks related to regulations, effective communication between agencies, customers, internal partners and legal entities.

Here are some skills, attributes and qualifications you will have:

• High school degree required, college degree or equivalent preferred

• 2-3 years previous experience in the Operations Centre industry or Customer Service

• Knowledge of WU reporting and transaction monitoring systems would be a plus

• Effective communication skills

• Attentiveness to details

• Strong ability to solve problems while focusing on excellent customer service

• Analytical mindset

• Strong English skills, both verbal and written

• Ability to work independently

• Experience working with Global Fraud Claims would be plus

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1210 – 1906 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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