Senior Documentation Analyst / Technical Writer

Senior Documentation Analyst / Technical Writer – Vilnius, Lithuania

Do you excel at creating customer-friendly content out of complex, technical ideas? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Senior Documentation Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

In this position, you will assess documentation needs, develop, edit, present documents for approval, and manage the approval process. The primary focus will be on clearly transcribing processes in the documentation for Customer Service Representatives and Analysts. You will work closely with counterparts globally, as well as with Operations management in determining additional documentation needs. This includes actively recognizing procedural changes and areas of improvement. Additionally, you will manage program development, communication, and documentation for new and existing procedures, products, and services. This may include presenting current and updated processes/procedures in a training environment to impacted groups or appropriate governance groups/regulators.

Here are some skills, attributes, and qualifications you will have:

• 3 or more years of experience in Documentation creation

• Excellent English skills (speaking, reading, and writing)

• Strong communication - both written and verbal with an emphasis on writing

• Ability to meet and present with senior management with little guidance

• Strong regulatory knowledge

• Great attention to detail

• Superior organizational skills

• Ability to manage multiple tasks simultaneously

• Capacity to work in a fast-paced environment

• Ability to quickly adapt to constantly changing processes

• Analytical, proactive, and detail-oriented

• Ability to work both individually and as a team contributor

• Advanced Microsoft Office knowledge

• Salesforce Knowledge experience is a plus

• Diploma or equivalent expertise or certification

Join us, and let's connect the world  

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1784 – 2880 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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