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Product Support Specialist
Product Support Specialist
Product Support Specialist
Western Union Processing Lithuania, UAB

Product Support Specialist – Vilnius, Lithuania

Are you a terrific problem solver capable of hitting vital targets? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Product Support Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

Here are some responsibilities you will have:

  • Monitoring product (mobile and web applications) properties on a continuous basis to assess the health of the product that might impact business or its revenue.

  • Coordinating troubleshooting for production incidents.

  • Performing complex diagnosis of problems, providing solutions within area of responsibility and/or through consulting with other teams.

  • Assisting in the root cause analysis of Customer and Product issues using available tools.

  • Coordinating implementation of fixes and enhancements with both internal and external teams.

  • Supporting various stakeholders by helping them to perform their checks.

Here are some skills, attributes and qualifications you will have:

  • Strong analytical and problem solving skills.

  • Ability to work with people at all organizational levels and from diverse cultures and backgrounds.

  • Ability to manage multiple projects simultaneously, to prioritize workload and to work effectively in a fast-paced environment with demanding deadlines.

  • Confidence to present and stand up for your work and ideas - along with the ability to take and use constructive feedback.

  • English language skills, Russian language (would be an advantage).

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1525 – 2399 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

 

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