Fraud Product Manager – Vilnius, Lithuania

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Fraud Product Manager.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

We'll be looking for you to evaluate and prepare strategy and recommendations on current fraud products and processes. You'll always be thinking about how to enhance existing metrics and reports and you will work with other internal departments to improve operational risk controls. You'll take pride in becoming a subject matter expert for specific tasks and processes. You'll define and document fraud governance processes. You'll be in charge of operationalizing and overseeing fraud governance processes. You'll manage documents and audits related to processes and tasks. Also, you'll evaluate and prepare strategies and recommendations on current fraud products and processes. You'll be responsible for the fraud product requirements and backlog. You'll resolve the fraud audits and fraud-related customer advocacy operations. You'll interact with other internal departments and interaction teams for different projects. You'll be in a cross-functional team, and you'll work with vendors, service providers, and financial institutions around the globe.

For such a detail-driven role, you'll have a bachelor's degree in Business or Engineering and 5 years of experience in a similar function or fraud risk. You'll have advanced Microsoft Office skills and proven experience in data analysis. You'll have a data and metrics-driven mindset and you'll be an expert in E-Commerce and market trends. Previous experience with lean and agile working methodologies is exclusive. SQL and HQL queries are desirable. You'll need experience in managing audits and reports, business process re-engineering experience is a plus. Also, you'll need strong communication and presentation skills. You'll have the ability to manage and prioritize multiple projects and tasks independently.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 2810 – 4780 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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