Senior Technical Support Analyst
Senior Technical Support Analyst
Senior Technical Support Analyst
Western Union Processing Lithuania, UAB
Senior Technical Support Analyst
Senior Technical Support Analyst

Senior Technical Support AnalystWestern Union Processing Lithuania, UAB

Senior Technical Support Analyst – Vilnius, Lithuania

Do you like to find ways to improve what you do? Would you be interested in leading the troubleshooting calls and coordinating the service restoration efforts with various IT teams from around the world? Join Western Union as a Senior Technical Support Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role, you will be part of the Western Union Enterprise Technology Operations Center Team (ETOC), which provides monitoring, 1st and 2nd level application support and Major Incident management services to the organization. You will be acting as an Incident Manager during service restoration and troubleshooting calls, leading the service restoration efforts and reporting to the management on the service health and status. You will also own and drive process and knowledge improvement initiatives, support and contribute to business projects and act as a subject matter expert for technicians.

For this role, you need at least 2 years of experience in IT service operations, competence in IT and technical troubleshooting, good customer service, problem-solving, communication skills. You must be able to work independently, effectively prioritize tasks and handle stressful situations. Fluency in English and the ability to work in a fast-paced, deadline-driven environment are desired.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1753 – 2758 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.



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