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Supervisor Technical Support
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.
We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius!
As a Supervisor, Technical Support at Dexcom, you lead a team that interacts with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your team’s assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. By tapping into your technical expertise and superior communication skills, you can supervise, coach, monitor and developer technical support teams to ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products.
About you:
- Fluent in English. Any other language would be an advantage.
- Proven experience in leading teams and delivering results.
- Previous work experience in a high-volume customer contact environment.
- Customer focus.
- Strong verbal and written communication skills.
- Problem solving skills by working independently and in collaboration with other teams.
- Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
- Able to work flexible hours on a rotating schedule.
We offer:
- Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Monthly base salary for this position is from 2,900 EUR gross.
*The final offer will depend on your qualifications, competencies, and professional experience.
Sounds like you? Apply!
Papildoma informacija: The final offer will depend on your qualifications, competencies and professional experience
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Laikas
- Visa darbo diena
Kalbos
- Anglų
Veronika Rakauskaitė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 7,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company’s patient support, customer advocacy, finance and accounting operations in Europe.